Q: What should I do if I have problems loading the course?

A:

  • -Recommended Web Browser: Use Google Chrome, as it is the preferred browser for the online program. Microsoft Edge is also supported and works well.
  • -Check Internet Connection: Ensure you have a stable internet connection.
  • -Restart Your Device: Sometimes, simply restarting your device can resolve loading issues.
  • -Clear Browser Cache: Clearing your browser's cache can help resolve loading issues.

Q: What should I do if I am not receiving any emails from Trubicars?

A:

  • -Check Spam/Junk Folder: Check your spam or junk folder for our emails.
  • -Contact Us : If you still do not receive emails, call or text us at 647-760-5505.

Q: Why is the next button disabled and not letting me progress forward?

A:

  • -View All Content: Make sure you have viewed all required content. The next button will remain grayed out until all content is viewed.
  • -Further Assistance: If the issue persists, call or text us at 647-760-5505 or email airbrake@trubicars.ca.

Q: What can I do if the program is crashing or the screen is freezing?

A:

  • -Single User Access: This issue often occurs if two or more users are trying to access the course using the same account. Do not share your username and password with others.
  • -Device Performance: Ensure your device meets the recommended hardware specifications.
  • -Update Your Software: Make sure your operating system and browser are up to date.

Q: How can I resolve video playback issues?

A:

  • -Enable Cookies: Ensure cookies are enabled in your browser to support HTML5 and auto-play videos.
  • -Clear Cache: Clearing your browser's cache and cookies can sometimes resolve playback issues.
  • -Update Browser: Make sure your browser is up to date.
  • -Disable Browser Extensions: Sometimes, browser extensions can interfere with video playback. Try disabling them temporarily.

Q: What should I do if I experience audio issues?

A:

  • -Check Volume Settings: Ensure your device’s volume is turned up and not muted.
  • -Check Speaker/Headphone Connection: Ensure your speakers or headphones are properly connected.
  • -Test on Another Device: Try accessing the course on a different device to see if the issue persists.

Q: What can I do if the course content is not displaying correctly?

A:

  • -Check Browser Compatibility: Ensure you are using a recommended browser (Chrome, Firefox, Safari, or Edge).
  • -Disable Pop-up Blockers: Make sure pop-up blockers are disabled, as they can prevent content from displaying correctly.
  • -Adjust Screen Resolution: Ensure your screen resolution is set to a standard level for optimal viewing.

Q: How do I reset my password if I forget it?

A:

  • -Reset Password: Use the "Forgot Password" link on the login page to reset your password. Follow the instructions sent to your registered email.
  • -Contact Support: If you encounter issues, contact us at 647-760-5505 or email airbrake@trubicars.ca for assistance.

Q: What should I do if I experience slow performance or lagging?

A:

  • -Check Internet Speed: Ensure you have a stable internet connection with a minimum speed of 4 Mbps (20 Mbps recommended).
  • -Close Unnecessary Applications: Close other applications or tabs that might be consuming your device’s resources.
  • -Restart Your Device: Restarting your device can often improve performance.

Q: What should I do if I am still experiencing issues?

A: