Last updated: June 1st, 2024
Trubicars Ltd. takes privacy and data security seriously. As part of our commitment to protecting the privacy of our customers and site visitors, we want to be transparent about the information we collect from you. This Privacy Policy describes how we use personal information and the circumstances under which we may share this information with third parties. This Privacy Policy applies to users of Trubicars worldwide, including users of Trubicars’s apps and website platform.
Collection and Use of Personal Information
Contact Us
When you contact us with a comment or question, we collect the information you provide, such as your name and email address, along with additional information necessary to respond to your inquiry. We retain this information to assist you in the future and to improve our customer service and service offerings. We also use personal information to establish and manage our relationship with you and to provide quality service. Voice calls may be recorded for training and quality purposes.
Account Creation
We collect your name, phone number, email address, a password of your choice, and the date and time of account creation. This information is used to administer your account, enable access to the Trubicars website, verify your identity as an authorized user, and implement security measures to protect against identity theft, fraud, and unauthorized access.
Information We Collect Automatically
We collect, process, store, and analyze information obtained from your browser when you visit our website, including device identifiers, browser characteristics, operating system details, language preferences, referring URLs, length of visits, and pages viewed. We also use “cookies” and other tools to track, measure, and analyze visitor behaviors and usage patterns on the Trubicars website. This information helps us understand how visitors engage with our website and improve their experience. A cookie is a small data element that the Trubicars site can send to your browser, which may then be stored on your web browser or mobile device to recognize you upon return. Cookies collect information such as the date and time of your visit, registration information, session identification number, and navigational history and preferences. We use cookies for analytics and certain features of the Trubicars site. Most major browsers and smartphones are initially set to accept cookies. You can set your web browser or smartphone to notify you when you receive a cookie or to not accept certain cookies. However, declining cookies from the Trubicars site may limit the features you can use.
Disclosure of Personal Information
The personal information you provide will be stored on our servers located inside Canada. We take all reasonable steps to ensure that your personal information is treated securely and in accordance with this Privacy Policy.
Safeguarding and Retention of Personal Information
We will not retain your information longer than necessary. Information collected will be retained for as long as needed to fulfill the purposes outlined above, in line with our legitimate interests, or for a period required by applicable regulations or laws, such as for regulatory reporting purposes. When determining retention periods, we consider factors including:
- - Our contractual obligations and rights related to the information involved
- - Legal obligations under applicable laws to retain data for a certain period
- - Statutes of limitations under applicable laws
- - Potential disputes
- - Guidelines issued by relevant data protection authorities
We securely erase your information when it is no longer required for the purposes collected.
Updates to the Privacy Policy
This Privacy Policy is current as of the “Last Updated” date at the top of the page. Your continued use of the Trubicars site after any changes to our Privacy Policy will constitute your acceptance of the revised terms. We may update this Privacy Policy from time to time to reflect changes in our privacy practices. We encourage you to periodically review this page for the latest information.
Contact Us
Trubicars welcomes your comments, concerns, and questions regarding this Privacy Policy and the use of your personal information. If you have any comments, queries, or requests related to our use of your personal information or find any errors in our information about you, please contact us by email at airbrake@trubicars.ca.